Contact Us at Zephyra
We’re here to help with anything you need from product details to order support. Whether you have a question, feedback, or a special request, our team is ready to assist you.
FREQUENTLY ASKED QUESTIONS
Yes. Every piece you see on our website is photographed to show its true colour, design, and finish. As our jewellery often features natural stones, slight variations may occur, which add to the uniqueness of each piece.
Once your order is confirmed, you will receive a digital receipt via email. You can also view your purchase history by logging into your Zephyra account.
Returns and exchanges are accepted within 3 days of delivery if the product is defective, damaged, or incomplete. Please visit our Returns & Exchanges Policy for full details.
Popular designs may be restocked depending on material availability. If you’d like to be notified, click the “Notify Me” option on the product page.
We currently ship across Pakistan. Orders to major cities usually arrive within 2–5 business days after dispatch, while remote areas may take longer. See our Shipping Policy for details.
Yes, Complimentary gift wrapping is available on request. Simply select the option at checkout or let us know when placing your order.
Keep your jewellery dry, avoid perfumes and harsh chemicals, and store each piece in its pouch or box when not in use. For full guidance, see our Jewellery Care Guide.